Return Policy

Thank you for choosing Gubein! We strive to provide you with high-quality fragrances that exceed your expectations. In the event that you are not completely satisfied with your purchase, we have established the following return and exchange policy to ensure a seamless and satisfactory shopping experience.

Eligibility for Returns and Exchanges:
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Returns and exchanges are accepted within 30 days of the original purchase date.
To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.

Returns Process:
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To initiate a return, please contact our customer service team at CONTACT to obtain a Return Authorisation.
Clearly mark the order number on the outside of the return package.
Ship the product, along with a copy of the original invoice or receipt, to the address provided by our customer service team.

Exchange Process:
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If you wish to exchange a product, please contact our customer service team to initiate the exchange process and obtain your order number.
Clearly mark the order number on the outside of the package.
Ship the product, along with a copy of the original invoice or receipt, to the address provided by our customer service team.
Once the returned item is received and inspected, we will process the exchange and ship the new product to you.

Return and Exchange Conditions:
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Shipping costs for returns and exchanges are the responsibility of the customer.
We recommend using a trackable shipping method to ensure the safe and timely delivery of your return.
Original shipping fees are non-refundable.

Refunds:
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Refunds will be processed once the returned item is received and inspected.
Refunds will be issued to the original method of payment.

Damaged or Defective Products:
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If you receive a damaged or defective product, please contact our customer service team immediately for assistance.
We may request photos of the damaged or defective item for our records.

Final Sale Items:
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Some products may be marked as final sale and are not eligible for return or exchange. Please check the product description for details.

Contact Information:
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For any questions or concerns regarding returns and exchanges, please contact our customer service team by clicking on the page "CONTACT"
By making a purchase from Gubein, you agree to abide by this Return and Exchange Policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for choosing Gubein. We appreciate your order.